Improving the US Server Experience

Improving the US Server Experience 

Why This Merge Matters 

For years, our community has advocated for server consolidation to:   

• Reduce population fragmentation   

• Enable larger, more dynamic battles   

• Strengthen the overall player ecosystem   

Server location decisions inherently involve trade-offs - no matter where we base our infrastructure, some players will always experience higher latency than others. We carefully evaluated all options before implementing this merge, knowing it would bring both benefits and temporary challenges.   

While transitions of this scale are never completely seamless, we believe these short-term adjustments will lead to significant long-term improvements for all players.   

We’ve been closely following your feedback since merging the US servers, and we appreciate the constructive discussions happening across Reddit, our official forums, and Discord. While server consolidations are always challenging, this move was necessary to strengthen match quality and ensure long-term population health for PlanetSide 2. That said, we recognize some players are facing issues, and we’re actively working to improve the experience.   

Our Action Plan 

Here’s what we’re doing to address these issues:   

• Network & Routing Adjustments – We’re working with our infrastructure team to optimize data paths and reduce latency for players with extreme cases of high server latency.

• Server Performance Tuning – We’re investigating the root causes of lag spikes and adjusting server settings to improve stability.   

• Population & Queue Management – We’re exploring ways to alleviate login queues, including potential spawn system tweaks and incentives to balance faction populations.   

• Long-Term Infrastructure Review – If necessary, we’ll evaluate alternative solutions, including server location adjustments or provider changes, to ensure a smoother experience.   

How You Can Help 

• Share constructive feedback on faction balance and server performance in our official channels.
• Share your experiences with extreme server latency after our next series of maintenances. 
• Stay tuned for frequent updates as we implement fixes.

Double XP For All Event

We have plans to activate a bonus xp event for everyone and are looking to schedule it after latency improves for players. Be sure to check our official channels for more information on that later.

Moving Forward 

We know this transition hasn’t been perfect, but we believe merging Connery and Emerald will strengthen the long-term health of the game by consolidating the player base and improving match quality. Our goal is to make these adjustments as quickly as possible while keeping you informed every step of the way.   

Thank you for your patience, your dedication, and most importantly, for continual fights on Auraxis. We’ll share more details as soon as we have them.   

- PlanetSide 2 Team